🔵 Easy 12 minbeginner path
Receptionist Skills: The Face of the Office
The receptionist sets the tone. Master greetings, phones, scheduling, and front-desk management.
Learning objectives
- Greet visitors warmly and process them efficiently.
- Handle a multi-line phone with courtesy.
Step-by-step
1. Greeting
Eye contact, smile, stand if appropriate: 'Good morning, welcome to Acme. How can I help you?' Offer water or coffee to waiting guests.
2. Telephone etiquette
Answer within 3 rings with 'Acme Corp, this is Priya, how can I help?' Ask before placing on hold, thank when returning.
3. Visitor management
Confirm the appointment, notify the host, log the visitor, issue a badge if required.
4. Front-desk management
Keep the counter uncluttered. Only current-visitor materials visible. Confidential items out of sight.
Key takeaways
- Greet visitors warmly and process them efficiently.
- Handle a multi-line phone with courtesy.
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