Cover Letter Template — Customer Service

Sample cover letter

Dear [Hiring Manager Name],

I'm applying for the Customer Service Representative role at [Company]. Your posting highlights high call volume and Zendesk experience — I have both.

In my current role I handle 90+ calls per day with a 96% CSAT and a 91% first-contact resolution rate. I've trained six new agents and built a personal macros library that cut my average handle time by 22%.

I'd welcome a short conversation about the role. Thank you for your time.

Sincerely,

[Your Name] • [Phone] • [Email]

How to adapt it

• Swap Zendesk for whatever tool the posting names.
• If you're new to customer service, translate retail or restaurant volume into equivalent numbers.