Receptionist Skill Checklist

How to use this checklist

Use this printable checklist to track your progress. Every checked item is a genuine step toward being interview-ready.

Front desk core

• ☐ Warm, professional greeting scripts.
• ☐ Answer and transfer calls without dropping them.
• ☐ Book and prepare meeting rooms.
• ☐ Accept deliveries and log packages.
• ☐ Manage visitor sign-in and badges.

Software

• ☐ Outlook: calendars and shared inboxes.
• ☐ Word and Excel: light document work.
• ☐ Company phone system (RingCentral, Zoom Phone, or PBX).
• ☐ Visitor management (Envoy, Proxyclick).

Recommended learning path

1. Office Skills — phone etiquette, communication, Outlook.
2. Typing Practice — 40+ WPM.
3. 10-Key Trainer — for light data entry between calls.